* Update on COVID-19: Our web store and warehouse are operating as usual, however there may be some delays in receiving your order due to restricted carrier services.

SHIPPING POLICY

We offer free shipping and returns worldwide, however there may be customs duties and/or additional taxes payable for customers located outside the UK, the EU, the EEA States (Norway, Iceland and Liechtenstein) and Switzerland. These charges will need to be paid by the customers to the courier separately as per their instructions. We ship all our products from our warehouse in the UK. 

All our products are handmade upon order unless stock availability is expressly stated. In stock items will be ready to ship within 1 to 2 days. Out of stock items can sometimes be pre-ordered depending on leather colour availability at the time (full payment will be taken upon placing order) and will typically be ready to ship within 30 to 45 days. Packages will arrive at your door via one of our professional courier partners - e.g. DPD, DHL or Royal Mail. Depending on your location, delivery takes between 1 to 7 days once the parcel leaves our warehouse. Please refer to the list below for further details on delivery times:

UK: 1 to 2 days

Europe: 3 to 5 days

USA & Canada: 5 to 7 days

Rest of the World: 5 to 7 days

TRACKING YOUR ORDER

You’ll receive an initial confirmation email from Maki Sandals upon placing your order. Once your order ships, you will receive a second email that will include your tracking number. If you haven’t received this email, please let us know at info@makisandals.com. Please note that it can take 30 to 45 days for pre-order items to be shipped.

RETURN POLICY

We offer free returns on all orders up to 14 days from the date you receive your package. Return items must comply with the conditions listed below:

  • Items must be unused and undamaged. Please stand on a soft carpeted surface when trying on your sandals in order to protect the soles from unwanted markings.
  • Items must be returned with their original branded box and duster bag.
  • Sale items cannot be returned.

Please follow the Return & Exchange Instructions below to initiate a return request.

EXCHANGE POLICY

We offer one free exchange on all orders up to 14 days from the date you receive your package. Subsequent exchanges are subject to a charge of 10 GBP for the UK, 15 GBP for countries in the EU and 30 GBP for the rest of the World. Bare in mind that the item you want to exchange for may not be in stock, therefore it may take longer to receive your new order. Exchange items must comply with the conditions listed below:

  • Items must be unused and undamaged. Please stand on a soft carpeted surface when trying on your sandals in order to protect the soles from unwanted markings.
  • Items must be returned with their original branded box and duster bag.
  • Sale items cannot be exchanged.

Please follow the Return & Exchange Instructions below to initiate an exchange request.

    RETURN & EXCHANGE INSTRUCTIONS

    • Visit our Returns Portal from the link below.
    • Enter your email address and order number to start.
    • Follow the instructions and select the items you want to return or exchange.
    • You will get a confirmation email with shipping guidelines once your request is approved.

    Returns Portal:

    makisandals.com/returns

    PLEASE NOTE

    • Sale items cannot be returned or exchanged.
    • Maki Sandals is not liable for customs duties and/or additional taxes paid on goods.
    • There may be delays due to the destination country's customs regulations, for which Maki Sandals is not liable.
    • We do not ship to PO boxes.
    • We do not offer gift wrapping services.