MAKİ SANDALS | FAQ – Maki Sandals

We ship all our products from our warehouse in the UK. We offer free shipping and returns worldwide, however there may be customs duties and/or additional taxes payable for customers located outside the UK, the EU, the EEA States (Norway, Iceland and Liechtenstein) and Switzerland. These charges are usually paid to the courier service as per their instructions.

In stock items will be ready to ship within 1 to 2 days. Depending on your location, delivery takes between 1 to 7 days once the parcel leaves our warehouse.

Out of stock items can sometimes be pre-ordered depending on leather colour availability at the time (full payment will be taken upon placing order) and will typically be ready to ship within 30 to 45 days.

Please refer to our Shipping & Returns page for further details on delivery times.

International orders outside the UK, the EU, the EEA States (Norway, Iceland and Liechtenstein) and Switzerland may be subject to customs duties and/or additional taxes, for which the customer is liable. These charges are usually paid to the courier service as per their instructions. If the customer refuses the delivery due to the import duties and/or other fees, the package will be returned to the sender, in which case any additional fees will be responsibility of the customer and the original order will not be refunded. Each country has different rates for these taxes. If you would like to learn more about these charges, please contact your local customs office. Maki Sandals is not responsible for any customs duties and/or additional taxes payable.

We offer one free exchange on all orders up to 14 days from the date you receive your package. Subsequent exchanges are subject to a charge of 10 GBP for the UK, 15 GBP for countries in the EU and 30 GBP for the rest of the World. If you need a different model, size or colour, please follow the 'Return & Exchange Instructions' on our Shipping & Returns page. Bare in mind that the item you want to exchange for may not be in stock, therefore it may take longer to receive your new order.

We accept Visa, Mastercard, American Express and Maestro cards. You can also choose to pay with PayPal, Apple Pay or Google Pay. If you select PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review your order before proceeding with the payment. Once this transaction is complete, you will be redirected to makisandals.com.

Credit card information is always encrypted during transfer over networks. Our store is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.

All our belts come in one size, measuring 100 cm (39.3 inches) in length and 2 cm (0.8 inches) in width. There are no punch holes as the ones you see in conventional belts. The gaps formed between each braid function as punch holes, allowing for a higher variety of fitting options. Please refer to our Size Chart page for further information on the belt fit.

Your Maki Sandals are lovingly handmade by skilled craftsmen in Bodrum, Turkey, using ancient techniques of these lands. All our sandals are made using premium quality calfskin leather with 4mm anti-slip natural rubber heels and padded soles for additional comfort. We carefully review each pair for quality, first in Turkey, then in London.

The colour of the actual product may be slightly different from what you see on your screen. We have made every effort to represent the colours accurately, however due to the wide range of screen technologies and colour display settings, you should consider what you see on screen as an approximate representation of the actual product colour.

There are some qualities of your sandals that subtly hint to the hand making process, and these pin-sized holes are one of them. Unlike machine made sandals, during the traditional process of handmade sandals, the insole is temporarily pinned to the shoe last (formwork) from two to three points. This enables the stretching and shaping of the straps accurately - a process that relies heavily on the skill and strength of the craftsman. Once the insole and straps are fixed, the pins are removed, exposing the holes that you see on your sandals. We like to think that it is a unique trademark stamp of the craftsman who made your sandals.

Leather is an organic material so it will change in colour and texture over time as part of its natural aging process. To clean your sandals, use a damp cloth by gently wiping off any dirt. For more serious stains, we recommend taking your sandals to a professional leather cleaning and maintenance service.

Wearing your sandals in wet weather is not recommended as water may stain the leather.

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