Our web store and warehouse are operating as usual, however there may be some delays in receiving your order due to restricted carrier services.

Yes we do. We ship all our products from our warehouse in the UK (except for shipments to Turkey, please refer below). We offer free shipping and returns worldwide, however there may be customs duties and/or additional taxes payable for customers located outside the UK. These charges are usually paid to the courier service as per their instructions.

If you would like to make a purchase with a shipping address in Turkey, please visit www.makisandals.com.tr.

In stock items will be ready to ship within 1 to 2 days. Depending on your location, delivery takes between 1 to 7 days once the parcel leaves our warehouse. 

Out of stock items can sometimes be pre-ordered depending on leather colour availability at the time (full payment will be taken upon placing order) and will typically be ready to ship within 30 to 45 days.

Please refer to our Shipping & Returns page for further details on delivery times.

Packages will arrive at your door via one of our professional courier partners - e.g. DPD, DHL or Royal Mail.

You’ll receive an initial confirmation email upon placing your order. Once your order ships, you will receive a second email that will include a tracking number. If you haven’t received this email, please let us know at info@makisandals.com.

Of course you can. We offer free returns on all orders up to 14 days from the date you receive your package. Simply, follow the instructions on the Shipping & Returns page.

It's simple!  Select your desired size and colour and click Add to Cart or Pre-Order (depending on stock availability) to add the item to your cart. Then follow the instructions to complete your purchase.

We accept Visa, Mastercard, American Express and Maestro cards. You can also choose to pay with PayPal, Apple Pay or Google Pay. If you select PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review your order before proceeding with the payment. Once this transaction is complete, you will be redirected to makisandals.com.

Credit card information is always encrypted during transfer over networks. Our store is certified Level 1 PCI DSS (Payment Card Industry Data Security Standard) compliant.

We process our orders quite fast, so usually it is not possible to cancel an order. That being said, please contact us at info@makisandals.com as soon as possible should you want to cancel your order and we will do our best to assist you.

Simply measure the length of your feet to choose the best fitting sandal size. Please refer to our Size Chart page for further information on how to measure your feet and to find out the corresponding sandal size.

Our sandals range between sizes UK 2 to 8 | EU 35 to 41 | US 5 to 11. For foot measurements corresponding to these sizes please refer to our Size Chart page.

Your Maki Sandals are lovingly handmade by skilled craftsmen in Bodrum, Turkey, using ancient techniques of these lands. All our sandals are made using premium quality calfskin leather with 4mm anti-slip natural rubber heels and padded soles for additional comfort. We carefully review each pair for quality, first in Turkey, then in London.

The colour of the actual product may be slightly different from what you see on your screen. We have made every effort to represent the colours accurately, however due to the wide range of screen technologies and colour display settings, you should consider what you see on screen as an approximate representation of the actual product colour.

There are some qualities of your sandals that subtly hint to the hand making process, and these pin-sized holes are one of them. Unlike machine made sandals, during the traditional process of handmade sandals, the insole is temporarily pinned to the shoe last (formwork) from two to three points. This enables the stretching and shaping of the straps accurately - a process that relies heavily on the skill and strength of the craftsman. Once the insole and straps are fixed, the pins are removed, exposing the holes that you see on your sandals. We like to think that it is a unique trademark stamp of the craftsman who made your sandals.

We would love to hear about what we are doing right and/or wrong so please do contact us at info@makisandals.com.

Please contact us at wholesale@makisandals.com for further information.

Maki Sandals is a UK and Turkey registered brand operating under two companies.

Maki Sandals Ltd. is the UK registered company based in London. All of our sandals are handmade in Turkey and shipped to our global customers from our warehouse in the UK.

Our production operations and sales within Turkey are managed by Maki Sandals Tasarım Giyim Ltd. Şti., registered in Turkey. If you would like to make a purchase with a shipping address in Turkey, please refer to www.makisandals.com.tr.